UGH! When Assumptions Happen to the Best of Us!

This is a full transparency posting here. Read on if you want to discover how my Covid bad habit could have gotten in the way of training on, of all things, COMMUNICATION!

The wheels could have come off quickly, but I took full ownership of the situation and used it in my training to highlight myself and my actions at the center of my lesson.

The situation happened during the planning of a training and teambuilding retreat. I had drafted the agenda with a start time of 8:00 am, sharp, because my client contact had many expectations for his team that day.

The agenda was approved several months prior to the day, and then again via a live, zoom call about ten days before when he and I met for a last-minute review/adjustments. We were in full alignment, as usual, as he has been a repeat client of Authentizity’s for five years.

A few days following our meeting, I received an email from him to his group and copying me. Unbeknownst to me, he had backed our start time to 9:00 am. He stated the reasons for the change as travel for some of the team members, and it was going to be a full day, culminating with that night’s offsite, fun entertainment.

That makes sense — there was a looming problem, however.

I ASSUMED that everything was the same. Why shouldn’t I? He and I had just spoken three days prior to his email. So, I dragged his message to my file folder and went on with my day.

You see where this is going, right? Doom, doom, doom — insert the ominous music…

To learn how this story ends, read on for the full blog post here

#Ugh

#CommunicationChallenges

#FullTransparency

#NoAssumptions

#AssofUandMe

#authentizity

#dawnflandry

#businessdevelopment

#bd

#bdcoaching

#bdtraining

#bddynamics

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