Achieving the Ultimate Client Experience

Much has been written over the past several decades about customer service.

From loyalty programs to quantitative and qualitative surveys, the efforts are exhaustive and have become more chatter (and an outlet for complaints) rather than a true and sincere platform to better the client’s experience (CX).

Advancing quality and the ultimate client experience is a marathon, not a sprint. What are your clients telling you?

Read on in this blog post for more details: https://www.dawnflandry.com/articles/achieving-the-ultimate-client-experience. And/or contact me at dlandry@authentizity.com.

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